Google+ Reviews

Call us for all your car needs! 516-379-2420

AutoPlus

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • AERA (Automotive Engine Rebuilders Association)
  • BBB (Better Business Bureau)
  • Car Care Aware

Testimonials

  • They have all the hard to find parts!!!!!. I have several classic cars this is where I go to get parts for them at the right price!!!!!!!!!!!
    -George F.

  • Great old school auto parts store with a crew of knowledgeable guys working there. Full machine shop service. A great place in a world filled with franchise McAutoparts shops its great to have Colvin in the neighborhood.
    -Frederick G.

  • Place is awesome. They always have everything from hardware, nuts& bolts to a full engine machine shop. Great store, easy to deal with.
    -Chris C.

  • Great store! Great Machine Shop! Knowledgeable staff! Just a good full service shop!
    -Anthony G.

  • You will not find a better place on Long Island. Full service engine shop. Years of knowledge that they willingly share. And if they don't know they find out and get back to you.
    -Joe B.

  • Great place always have the parts I need or can get them right away with friendly and knowledgeable staff
    -Phillip S.

  • Old school auto parts and machine shop. The type of place that really bends over backwards to help you. Very good pricing, extremely knowledgeable staff and great selection. When you need a top notch auto parts store, this is what you want. Often has a small wait due to how great these guys are. I have found hard to get parts here many times. Honest and straightforward. Wish there were more like this still around.
    -Chris E.

  • Great guys. The owner is one cool guy...
    -Matt S.